Terms and Conditions for Booking and Staying at ACE Hideaways
1. ACE Hideaways accept bookings either online, by email, by telephone or by written letter. Payment can be made by Bank Transfer, Cleared Cheque, Cash or Card. Some card Payments can incur a surcharge of which you will be notified in advance
2. Bookings are accepted when ACE Hideaways receives a minimum non refundable deposit of 20% of the hire charge (the full amount is requested if bookings are made within 14 days of arrival date). Bookings are confirmed in writing by email. ACE Hideaways reserves the right to make exceptions to the above where instances dictate
3. The final balance is due 14 days in advance of the activity date unless otherwise arranged
4. We strongly recommend that you take out holiday cancellation insurance – no-one wants to pay for a holiday that they cannot take.
5. In the event of a cancellation the hirer (person who originally made the booking with ACE Hideaways) must advise us immediately in writing. Cancellations are considered accepted on the date ACE Hideaways receives confirmation of cancellation in writing by letter or email
6. Cancellations are subject to the following terms and incur the following charges:
- Loss of non-refundable deposit 14 days prior to the arrival date
- Charged full amount for cancellation within 14 days of the arrival date
- If you need to cancel it is advisable to contact us at the earliest opportunity: Once notified of cancellation, without prejudice to our right to retain your deposit in full, we will use our best endeavours to re-let. If we can re-let we will return your deposit less any expenses incurred for advertising, office costs, etc., and less any shortfalls in discounted list price. If it has been possible to re-let we will contact you after the completion date of your cancelled booking.
7. All invoices and outstanding balances must be paid by the date and time of departure. ACE Hideaways charge all outstanding accounts at 2.5% interest for every seven days thereafter
8. ACE Hideaways reserve the right to make alterations to brochure details or website listings, and any other company documents, before and after any booking has been received and confirmed. Most of these changes will be minor and in most cases we will inform you at the earliest opportunity
9. The provision of any activities available to visitors to ACE Hideaways or referenced by our literature or linked to our website is provided by an independent company (generally ACE Adventure) wholly separate from ACE Hideaways. In no event shall ACE Hideaways be liable for any damages whatsoever including special, incidental, indirect or consequential damages of any kind without limitation or any complaint or action resulting from any defect in the service or tort (including negligence) whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the provision of any activities referenced by our literature, or linked to our website. Activities booked with ACE Adventure have their own Terms and Conditions and Policies. Please ensure that you are familiar with these if booking activities. If in doubt please contact ACE Adventure directly (details can be found at www.aceadventures.co.uk)
10. Special Offers: From time to time we offer late availability, one-off or seasonal special offers. Any special offer discounts offered are for the holiday and dates in question at the time of booking and cannot be carried forward to another holiday. Only one type of special offer can be used at any one time – special offers cannot be combined. We reserve the right to change or remove special offers at any time.
11. On completing the online booking process or alternatively signing and completing the offline Booking Form, or other Company Document, or receiving a booking confirmation, you agree to honour and abide by the Booking Terms and Conditions as documented by ACE Hideaways. You acknowledge that all the guests in your party are aware of these terms and conditions prior to the arrival date
12. Arrival time is 15.00 to 19.00. Departure time is 08.00 to 11.00. These times always apply unless you have made prior arrangement in writing with the management. Please ensure that you and your belongings have vacated your hut, tent or pitch by 11.00. A late check in fee of £10 applies to arrivals after 19.00. Latest arrival strictly 22.30. If you are going to be late for your arrival, please telephone ahead. If you have activities scheduled for your departure day and would like to leave belongings at ACE, please leave them locked in your vehicle or ask reception staff if there is a safe place. If pitches, tents and huts have not been fully vacated by 12 noon, we reserve the right to charge for an additional night’s stay.
13. Guests Terms and Conditions: At least one member of the party (at least the person making the booking) must be over 18 years of age at the time of booking confirmation. The Contract for a short-term holiday rental will be between the ACE Hideaways Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the booking conditions outlined on this page. UK law will govern the Contract. The contract of hire is not effective until we have received the deposit. The contract will be subject to these booking conditions, and must be complied with. If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable. No more than the maximum number of persons stated in the brochure and the web site may occupy the property/hut/tent or pitch unless with express written permission from us. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party may not use the facilities at ACE Hideaways, except those run separately by ACE Adventure. ACE Hideaways, its employees and its representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to protect and safeguard your personal property. You are responsible for the property (hut, tent or pitch) during your stay and are expected to take all reasonable care of its landscape, furniture, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed inside any of the huts, bell tents or buildings. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. We shall be allowed the right of entry to our bell tents or huts at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value you, our guests, and want you to return.
14. Fire Safety Rules and Information: Please do not light a fire anywhere at ACE Hideaways other than in a designated fire pit or log burner. No-one under the age of 18 should light a fire without adult supervision. Designated outdoor fire pits are provided. Shepherd’s Huts and bell tents have an internal log-burning stove. It is your responsibility to ensure that it is used according to the instructions provided. Logs can be purchased from reception for indoor/outdoor fires. We ask you not to burn candles inside any hut or bell tent. For your own safety, an adult must be present at all times when burning candles & cooking on site, or when anything is lit. A fire extinguisher is provided in each hut and bell tents. In addition, a fire blanket is provided in each shepherd’s hut. A list of emergency numbers is provided in each bell tent and shepherd’s hut and at the Reception and Camp Kitchen. Please do not smoke inside any shepherd’s hut or bell tent. If you smoke outside, please dispose of cigarette butts in the designated cigarette bins and not on the ground or anywhere else. Thank you. The consideration of safety is paramount when lighting and tending to any fire – please be cautious and if in doubt, ask!
15. ACE Hideaways is surrounded by beautiful woodland and countryside. We ask that guests treat it with respect, both for their own enjoyment and safety, and for the safety of others including the wildlife and farm animals surrounding the area. Approach any wild or farm animal with caution and be aware that you do so at your own risk.
16. Please be aware that we strictly limit the number of dogs on the site at any one time and we also ask you to not allow your dog to disturb other guests and to always keep him or her on a lead while at ACE. Keeping your dog not just under close control but also on a lead is important because it is essential to keep the balance in the surrounding ecosystem: we are lucky enough to be surrounded by the kind of nature, from deer to red squirrels and bird life, that is easily disturbed by even the most well-behaved of dogs out for an explore. For the benefit of the natural environment and other ACE guests we also ask that you always pick up your dog’s mess and bin it in the designated dog poo bin behind Reception. Most dog owning-guests are very respectful of others and their surroundings but please remember that we reserve the right to ask owners of any pet causing a disturbance, or who do not abide by these rules, to leave ACE immediately. If you and your dog are happy to abide by the rules your dog will be very welcome at ACE and you will find that the surrounding walks are a doggy paradise.
17. For the purposes of booking a stay at ACE Hideaways, children are considered to be under the age of 16.
18. Groups of 10 or more guests are required to make a refundable damage deposit of min £150 on booking (to be paid by arrival).
19. Woodland camping pitches are flexibly located and are assigned on a first come, first served basis.
20. Enjoy yourselves!
Terms and Conditions for ACE Adventure – activities at ACE
Please visit www.aceadventures.co.uk/about/terms-and-conditions/